Case study
Alder Hey Anywhere
Alder Hey Children's Hospital Trust, based in Liverpool, United Kingdom, sought to develop an advanced online portal dedicated to managing the health of children, connecting seamlessly with their parents, all within a highly secure environment facilitated by authentic proxy access. The complexity involved the integration of doctors and administrators, ensuring efficient management of children's health information. Additionally, the system required real-time synchronisation with health monitoring devices, presenting crucial data on the dashboards of both doctors and their young patients.
Client
Alder Hey Children's Hospital Trust
Role
Lead Product Designer | Mindwave
Responsibilities
User research, User flows, Visual design, Prototyping, Client handling, Team management, User guide
Duration
2021 - 2023
The challenge
The primary challenge lay in acquiring genuine data from health monitoring devices, processing it through an internal engine, and seamlessly integrating it into the interactive dashboards.
A comprehensive understanding of the documentation and APIs was crucial for devising an effective plan that met the specific needs of our client.
Addressing the user experience challenge of presenting complex information in a clear and creative manner for children and parents was also a key consideration.
The approach
To address this multifaceted challenge, the first step involved identifying the various roles and their corresponding responsibilities within the platform:
Patients - Children
Parents - Child’s parent
Clinician - Doctors
Clinical Admin - Doctors with admin powers
Admin - Portal Administrator
In navigating this project, I followed:
User Research
User Flow
User Stories & Acceptance Criteria
Visual Design
Subsequently, extensive bi-weekly meetings with the client were conducted to refine role responsibilities and establish clear connections between different user roles. Collaboration with Junior Innovation Consultants, Senior Innovation Consultants, and Project Managers played a crucial role in reaching the final steps of this process.
User flow
The culmination of these efforts resulted in a meticulously crafted user flow, visualised and organised on a Miro board. The user flow covered a range of scenarios, including:
Enrolling a child and parent in the portal.
Establishing proxy connections between parents and children.
Accessing the dashboard for a comprehensive view of a child's health information.
Clinicians inviting patients to the portal and connecting with them.
Clinicians creating and recommending resources to patients.
Clinical admins approving proxy requests made by children/parents.
Admins obtaining an overview of the portal through audit logs.
Here is an example of how to create a new Event resource:
You can scroll left to right or top to bottom to navigate above flow.
You can scroll left to right or top to bottom to navigate above flow.
User Stories and Acceptance Criteria
Outlined below are a few examples of user stories and acceptance criteria, providing a tangible understanding of the functionalities and expectations.
User story 1.1
As a young person using the platform, I want to be able to log in using my mobile number so I can easily access my account information.
Acceptance criteria
- Mobile number field - Verification of number of digits , country code selection
- Password field - Option to view / hide password
- Submit button
- I would like to see error message incase of invalid details
User story 1.2
As a young person I want to authenticate every time I log in so that I am assured that my account is secured and no one else can access my information or log in to my account
Acceptance criteria
- OTP send to mobile number as soon as details entered by user match
- SMS received by user containing 6-digit OTP
- OPT pop-up opens with fields to enter code
- User enters OTP & clicks submit button
- If OTP matches, user is logged in & can access account information
- If OTP doesn’t match, error message is shown
- User can request Resend OTP (link to resend OTP)
- I would like to see OTP timer for 2 minutes
The solution
With the portal, the client is able to manage everything from onboarding patients and their parents, managing their health records, approving proxy access, sharing and scheduling resources.
Also always kept accessibility of the portal for children and the staff members. Now it is easy for them to access.
Easy for children to understand
Tailored for young patients, our platform is designed to effortlessly convey information within just a few minutes, ensuring quick and easy comprehension.
Navigation made simple
Even amidst a clinician's hectic schedule, our system enables them to seamlessly identify the correct patient and effortlessly grant proxy access, ensuring error-free approval.
Appointments in one place
Experience a transparent preview of your daily appointments, eliminating any hassle. Easily view the total number of bookings categorised by In/Out patients, along with a detailed list sorted by time remaining for a more organised schedule.
My patients list
Clinicians can effortlessly add patients, navigate through an extensive list, and seamlessly locate the specific individual for comprehensive health record tracking and checking proxy status.
My patient details
Gain immediate insights with key information, including the NHS number, age, proxy connection status, active devices, as well as health and appointment details—all conveniently accessible at a glance.
My patient’s health devices
Locate the health tracking device effortlessly, and seamlessly unlink it when the patient no longer requires remote monitoring. When needed, assign a new device with instant activation for continued and efficient tracking.
Contact
Let’s talk or have a coffee
Email
vasou20@gmail.com
LinkedIn
linkedin.com/in/vasou20/
Phone
+91 95971 86186
Instagram
instagram.com/vasudsign/